FAQ

We make 92.5 silver jewelry, which is the purest form of jewelry grade silver available to be manufactured around the world. In order to ensure that you are purchasing a high quality product, every piece of jewelry comes with 92.5 government hallmark.

At Nakshat by Nancy, we believe in the natural beauty and authenticity of gemstones. That's why each piece of jewelry in our collection is adorned by natural gemstones. We source our gemstones from reputable suppliers to ensure authenticity, allowing you to wear a piece of nature's artistry with pride.

Each piece is meticulously coated with rhodium, a precious metal renowned for its ability to protect against tarnishing and enhance shine. To make sure your jewelry is properly cared, please find the following essential tips: 1. If not used for a longer period, store in the poly carbonate zip lock. 2. Do not use perfume, soap, harsh temperatures or any acids.

Please refer to the bracelet page for the sizing chart. In the footer section, you will also see a link to sizing guide.

No, the COD payment option is not available at this time. We're working on adding this option soon in future.

At Nakshat by Nancy, we support the following payment methods: 1. All international cards, credit cards, debit cards, etc. 2.NEFT/ Direct Deposit

By calling us at customer service or writing to info@nakshatbynancy.com, you can cancel an order until it has been processed and dispatched from our side. Please contact us by email or phone if you wish to cancel an order after it has been processed.

If you receive a damaged or defective item, please contact within us 3 days of receiving your order to request a refund or replacement. Items must be returned in their original condition and packaging, unworn and undamaged. Refunds will be issued via payment method within 7 business days of receiving the returned item.